Amazoningly slow!
Posted on February 11, 2006
Filed Under Business, Tech |
I’ve brought my fair share of stuff from Amazon and have never had a problem until now.
I ordered four books in early December. Some were for Jennifer for Christmas but I never actually expected them to get there in time knowing I had left my shopping a bit late. That accepted I kinda thought I’d get them early(ish) in the new year, I would have been happy with late January…
Well, they still havn’t arrived (the first will be here in March sometime), and I have received no fewer than 5 (yes, 5!) emails from Amazon asking me to accept progressively later delivery. WTF!
It’s kinda cool that their supply chain sends out automated notifications and updates everytime there’s a delay, but ‘fer crying out loud people…5 delays is about 3-4 too many. At the very least make sure that a real person gets involved at somepoint after say 3 delays so that your customers arn’t tearing their hair out (I can’t afford to lose any more).
I want the books, but I also want you to know that I am very unsatisfied with waiting so long (and finding out now that one isn’t available!). Automated followup is cool the first time, causes a sigh the second time, but after receiving 5 automated “sorry, but we’re going to have to delay your shipment” emails, I’m pretty unhappy.
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